I have placed an order, when will I receive it?
Basically, orders placed before 10:00 on a business day will be shipped the same day, and orders placed after 10:00 will be shipped the next business day. When your order is ready to ship, we will notify you by email to that effect.
- Business days (Monday through Friday)
- Non-business days (basically weekends and holidays)
- We will notify you of our shipping schedule for long holidays and temporary closures in NEWS.
- Please note that the shipping date may be delayed if there are any changes to your order.
Can I specify the arrival date?
You can enter your preferred arrival date and time on the "cart screen" when you place your order.
If the order is shipped by Yamato Transport Nekopos, it will be delivered in the shortest possible time, even if you specify the arrival date.
However, depending on the time zone of your order and the delivery area, we may not be able to deliver on your desired date and time. Please understand in advance that we will correct this at the time of shipment.
If you do not specify a delivery date, we will deliver your order in the shortest possible time.
After shipment, you can change the arrival date and time by yourself based on the tracking number. Please contact the shipping company directly.
I have placed an order, but have not received an email.
Please make sure you have permission to receive emails from [@stunscape.com] before placing an order.
If you do not receive an auto-reply email after completing your order, please check your spam folder first.
If you still haven't received it, please contact us as your order may not have been completed correctly, or there may have been an error in the email address you entered.
Please contact us at
I want to change the contents of my order.
We will do our best to accommodate you, so please contact us.
If there is a difference due to the change of products, we will refund you or charge you for the additional amount.
Please note that we will not be able to accept any changes if the product has already been prepared for shipment by the time you contact us.
Please contact us at
I would like to cancel my order.
Please contact us to cancel your order so that we can process your refund.
Please note that we will not be able to accept your cancellation if the order has already been shipped by the time you contact us.
Please contact us at
Can you do gift wrapping for me?
We are sorry, but we do not offer gift wrapping service.
Is the delivery note included in the package?
We do not include a delivery note with the order, so if you need one, please write it in the remarks column when you place your order, and we will send you a PDF file by e-mail (or include it with the order if you wish).
Can you issue a receipt?
Yes, we can issue a receipt. If you need a receipt, please write it in the remarks column when you place your order.
How much does it cost for delivery?
We will deliver by Yamato Transport Ta-Q-Bin or Nekopos (limited to products less than 2.5cm thick).
Nekopos shipping is a flat rate of 350 yen (tax included), and TA-Q-BIN shipping is charged according to the destination prefecture as shown in the table below.
If the purchase amount is more than 5,000 yen (including tax), we will deliver the item for free.
|Delivery Address||Delivery charge (including tax)|
Tokyo, Kanagawa, Saitama, Chiba, Ibaraki, Tochigi, Gunma, Yamanashi, Niigata, Nagano, Miyagi, Yamagata, Fukushima, Toyama, Ishikawa, Fukui, Shizuoka, Aichi, Mie, Gifu
Aomori, Akita, Iwate, Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo, Okayama, Hiroshima, Yamaguchi, Tottori, Shimane, Kagawa, Tokushima, Ehime, Kochi
Hokkaido, Fukuoka, Saga, Kumamoto, Oita, Nagasaki, Miyazaki, Kagoshima
I didn't realize I had a coupon and bought it. Can I apply the coupon after ordering?
No, the coupon cannot be applied after the order is completed. We will cancel your order once and ask you to place another order using the coupon.
We recommend that you place your order as soon as possible, as the product you want may be sold out before you can purchase it again.
About Shop Pay
If you wish to make a credit card payment on our shopping site, please use our original payment method "Shop Pay".
For security purposes, you will need to register your mobile number to receive a 6-digit Shop Pay code in an SMS sent to your smartphone. Once you enter the code, it's easy to shop right away, just choose your shipping method and press finish payment.
About goods return
If you receive a damaged or defective product, or a product that is not what you ordered, please be sure to contact us in advance and send it back to us within 7 days of receiving the product. We will exchange the product for a good one at our expense.
We will also accept returns and exchanges for the convenience of the customer within 7 days of receipt of the product, provided that the product is unopened.
The customer will be responsible for the shipping cost of the returned item and the shipping cost of the replacement item.
Note: We do not accept exchanges for the following items.
- Items that have been used even once.
- Items that have been stained or scratched by the customer
- Products that have been damaged or lost part of the product or accessories.
- Products that are considered good by our standards